Promate Serene-2 Hybrid ANC Wireless Headphones with 100 Hours Playtime & 2.4GHz Dongle
Whether you're on a long flight, working from home, or deep into a gaming session, the right headphones should block out distractions and stay comfortable for hours. Serene-2 is built to...
We Accept
Whether you're on a long flight, working from home, or deep into a gaming session, the right headphones should block out distractions and stay comfortable for hours. Serene-2 is built to do exactly that, with battery life that lasts for days.
Hi-Res Hybrid ANC Over-Ear Headphones
The Promate Serene-2 headphones use advanced hybrid Active Noise Cancelling to reduce noise by up to -40dB, so you can focus on your music, work, or calls. 40mm Hi-Res Audio drivers produce stunning clarity, deep bass, and a wide soundstage for a truly immersive experience.
Triple Connectivity with Low Latency
Connect your way with Bluetooth 5.4, a 2.4GHz wireless dongle, or a wired connection for compatibility across all your devices. Using the 2.4GHz dongle gives you ultra-low 30ms latency, perfect for gaming, video calls, and streaming without audio delay.
Flip-to-Mute Microphone with ENC
The flip-to-mute microphone with ENC delivers clear voice pickup while reducing background noise, ideal for Teams meetings and calls on the go. Transparency Mode keeps you aware of your surroundings without taking the headphones off.
100 Hours of Playtime
A large 1000mAh battery gives you up to 100 hours of playtime, or up to 50 hours with ANC on, plus fast charging when you need a quick top-up. A lightweight ergonomic design with plush ear cushions, zinc alloy, and PU materials provides lasting comfort and durability.
Who It's For
Serene-2 is ideal for remote workers, frequent travellers, gamers, and music lovers who want premium noise cancelling, flexible connectivity, and all-week battery life.
Enjoy focus, comfort, and Hi-Res sound for days with Promate Serene-2.
Technical Specifications:
| Specification | Details |
|---|---|
| Noise Cancellation | Hybrid ANC up to -40dB |
| Drivers | 40mm Hi-Res Audio |
| Connectivity | Bluetooth 5.4, 2.4GHz dongle, wired |
| Latency | 30ms (2.4GHz mode) |
| Microphone | Flip-to-mute with ENC |
| Modes | ANC, Transparency |
| Battery Capacity | 1000mAh |
| Playtime | Up to 100 hours (50 hours with ANC) |
| Materials | Zinc alloy, PU |
| Colour | Black |
| Warranty | 24 Months |
Thank you for visiting and shopping at techgoodskw.com. Following are the terms and conditions that constitute our Shipping Policy.
Currently, we ship within the GCC countries: Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates.
Order cut-off time: 3 P.M., order after that will be delivered the next day
Orders are generally shipped within 24 hours 7 days a week
The quality delivery time:
- For Kuwait: 1 to 3 business days and if you order before 3 P.M. will bedelivered on the same day
- For other GCC countries: 5 to 14 business days
Shipping and Delivery Cost:
- For orders within Kuwait delivery costs 1 KD
- For orderswithin Sabah Al-Ahmad - Al-Khiran - Mutla - Um Al-Hayaa delivery costs 5 KD
- For orders within other GCC countries shipping costs 7 KD
While we suits use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.
Order changes
Once your order has been confirmed, it can't be modified or cancelled. If you'd wish to return a product, you've to start out the returns procedure once you've received the item.
Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You’d wish to contact the carrier to hunt out your Bags as once the item is bagged we don't have control over it (once it’s by the carrier), but if the problems still persists kindly write us at info@techgoodskw.com and we'll try our greatest to help and resolve the issue at our earliest.
Sometimes tracking information won't be available. This could be due to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at info@techgoodskw.com and we'll assist you to resolve the issues at our earliest.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Payment
We accept Knet, Visa, Mastercard, Apple Pay, and Google Pay. We also offer buy now, pay later through Deema. We don't accept cash on delivery all orders must be paid in full at checkout.
Damages
techgoodskw.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Contact Us:
Phone: 41005119
Address: Office No. 26, Abu Bakr St, Kuwait City, Kuwait
E-mail: info@techgoodskw.com
Product Brand and Warranty Coverage:
- Anker: 18-month warranty under the warranty conditions set by the agent.
- Momax: 12-month warranty under the warranty conditions set by the agent.
- Xiaomi: 12-month warranty under the warranty conditions set by the agent.
- Ravpower: 12-month warranty under the warranty conditions set by the agent.
- Kingsmith: 12-month warranty under the warranty conditions set by the agent.
- Porodo: 12-month warranty under the warranty conditions set by the agent.
- Powerlogy: 12-month warranty under the warranty conditions set by the agent.
- Sony: 12-month warranty under the warranty conditions set by the agent.
- Gorovee: 12-month warranty under the warranty conditions set by the agent.
General Warranty Terms:
- All electronic devices from Tech Goods are guaranteed for at least one year, except for accessories like keychains and cases.
- To claim warranty services, the original purchase invoice must be presented to match the serial number and verify warranty validity.
- Customers must record a clear video explaining the device issue. If a representative is sent to collect the product, a collection fee of 2 KWD will apply.
Warranty Service Provider:
- The manufacturer or its agent in Kuwait provides product warranty and quality assurance, following the manufacturer’s warranty guide or website policies.
- Tech Goods is not responsible for warranty service availability, repair times, spare part availability, or repair costs. Customers must directly contact the warranty provider for complaints or claims.
Warranty Exclusions:
- Warranty covers repair or replacement of defective parts due to manufacturing defects. However, it does not cover:
- Misuse, failure to follow user manuals or improper handling.
- Breakage, external impact, liquid damage, high humidity, or excessive heat.
- Repairs or modifications by unauthorized personnel.
- Software issues caused by user-installed applications or operating system errors.
- Virus-related damages or data loss.
For items without a specific warranty policy, the above conditions apply. Product lifespan varies, and customers should refer to product manuals or contact warranty providers for details.
Maintenance Systems:
- Personal data on devices is the customer’s responsibility. Customers are advised to back up data before maintenance.
- Customers must deactivate device locks (e.g., iCloud) before repair; otherwise, the provider may refuse service.
- Repair may involve qualified technicians opening the device without prior consent if required.
- Any unreported internal damage discovered during repair is not the provider's responsibility.
General Notes:
- Repairs may take up to 14 days for warranty-covered issues, excluding spare part delivery time.
- Customers must present the original delivery receipt when collecting repaired devices.
- Repairs outside warranty coverage will include a quote valid for 7 days. Replaced spare parts will be returned to the customer upon payment.
Feedback and Support:
We welcome your inquiries or feedback via WhatsApp at 41005119.
