Product Brand and Warranty Coverage:
- Anker: 18-month warranty under the warranty conditions set by the agent.
- Momax: 12-month warranty under the warranty conditions set by the agent.
- Xiaomi: 12-month warranty under the warranty conditions set by the agent.
- Ravpower: 12-month warranty under the warranty conditions set by the agent.
- Kingsmith: 12-month warranty under the warranty conditions set by the agent.
- Porodo: 12-month warranty under the warranty conditions set by the agent.
- Powerlogy: 12-month warranty under the warranty conditions set by the agent.
- Sony: 12-month warranty under the warranty conditions set by the agent.
- Gorovee: 12-month warranty under the warranty conditions set by the agent.
General Warranty Terms:
- All electronic devices from Tech Goods are guaranteed for at least one year, except for accessories like keychains and cases.
- To claim warranty services, the original purchase invoice must be presented to match the serial number and verify warranty validity.
- Customers must record a clear video explaining the device issue. If a representative is sent to collect the product, a collection fee of 2 KWD will apply.
Warranty Service Provider:
- The manufacturer or its agent in Kuwait provides product warranty and quality assurance, following the manufacturer’s warranty guide or website policies.
- Tech Goods is not responsible for warranty service availability, repair times, spare part availability, or repair costs. Customers must directly contact the warranty provider for complaints or claims.
Warranty Exclusions:
- Warranty covers repair or replacement of defective parts due to manufacturing defects. However, it does not cover:
- Misuse, failure to follow user manuals or improper handling.
- Breakage, external impact, liquid damage, high humidity, or excessive heat.
- Repairs or modifications by unauthorized personnel.
- Software issues caused by user-installed applications or operating system errors.
- Virus-related damages or data loss.
For items without a specific warranty policy, the above conditions apply. Product lifespan varies, and customers should refer to product manuals or contact warranty providers for details.
Maintenance Systems:
- Personal data on devices is the customer’s responsibility. Customers are advised to back up data before maintenance.
- Customers must deactivate device locks (e.g., iCloud) before repair; otherwise, the provider may refuse service.
- Repair may involve qualified technicians opening the device without prior consent if required.
- Any unreported internal damage discovered during repair is not the provider's responsibility.
General Notes:
- Repairs may take up to 14 days for warranty-covered issues, excluding spare part delivery time.
- Customers must present the original delivery receipt when collecting repaired devices.
- Repairs outside warranty coverage will include a quote valid for 7 days. Replaced spare parts will be returned to the customer upon payment.
Feedback and Support:
We welcome your inquiries or feedback via WhatsApp at +96541005119.