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Returns and Refunds

Return Policy:

  • You can return any item if you have received it damaged or opened with no cost. If you do not like the product and would like to return it within 14 days, you will be charged the delivery cost of return cost of 1 KD.
  • Customers will bear Credit Card charges for refunds of returned orders.
  • To return an item, the items should have all its packing intact, not used, and in a re-sellable condition. Otherwise, the item will not be returned.

Shipping Damage:

  • If the product(s) arrives at your door with apparent damage, please refuse to sign it and then contact us immediately.
  • If you have already accepted the parcel and found it was damaged, please get in touch with us within 24 hours by email ( or phone after the package arrives.
  • Do not throw away any packing material.

Factory Defect:

  • If you have received your product(s) with a factory defect, please email us within 48 hours after you have received the parcel.
  • The product(s) you want to return must be in new with its original packaging and unused condition.
  • If we cannot provide a replacement or exchange the product(s), we will arrange a full refund for you.
  • Any other cases depend on the situation.

Once we approve the return, the item must be returned to us within 2 days after you have received it. The returned product(s) must be in good condition with the original packaging.

If the returned item is confirmed defective or damaged, we will send a new one. Otherwise, we will send the original item back to you if it proves to be functional. The delivery charges, therefore, should be considered by the client.

Money refund

In the event that payment is made via the card, the amount will be refunded through the card. In the event that payment is made upon receipt, the customer will be contacted by customer service to retrieve the amount.

Method of payment & Return period (after product evaluation process):

Credit card / Debit card - 3 to 5 business days
Bank transfer in Kuwait - 3 to 5 business days
International bank transfers - 7 to 10 business days
Cash on Delivery - 10 business days.

Call our call center at: +965 94981449

Or send us WhatsApp 24/7 at: +965 94981449

Or email us at:

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